Customer feedback 2019
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December 2019
"We recently purchased a couple of the Langton sofas from Chaise Sofas for use in our busy commercial short stay accomodation business. Our decision to purchase was based on the compact however useful size of these units along with the fact they were covered in a composite leather product which is easier to maintain and keep clean than any fabric we have had. Also the pricing was extremely competitive with other suppliers we contacted. I must say after a few months of use by various guests we have had nothing but rave reviews and even people asking where we got them as they were after something themselves. The sofas are very easy to clean and always look amazing, no marks or scuffs as yet even with dozens of children climbing on them over this short time. We have no reservations in highly recommending Chaise Sofa to anyone looking for a great value for money sofa. Thank you guys for providing us such a great service in Perth, we are already looking to purchase more sofa's for our other cottages. Kind regards, Mark and Kerriann. Diamond Forest Farm Stay" Mark - Pemberton WA
"Extremely happy with the purchase! Beautiful modern design and great quality. Dealing with Gay was an easy and pleasant transaction and she went above and beyond what the big name brands are willing to offer their customers. Would highly recommend." Donna - Cardup WA
"Really happy with our new lounge, from sales to delivery, excellent service Would recommend to all" Andy - Ellenbrook WA
"Thank you amazing service" Obaid - South Perth WA
November 2019
"Thanks guys, quick, efficient service. Awesome customer service, friendly staff and the couch was easy to assemble." Karlene - Yanchep WA
"Great service. Product looks good and at a good price." Len - Crookwell WA
"First of all, my new chaise sofa is fabulous. I truly love the modern style and the quality. Most attractive of all was the price. I had been shopping around for a while & found that your prices really are the best in town. The service and delivery time was also impressive. I have already told friends and fam to look no further than here. Highly recommended. Thanks guys" Sheree - Brabham WA
October 2019
"It looks fabulous. So grateful to you both x" Hilary - Doubleview WA
"Only criticism is that the link in the email had a cheaper price by $50 and was then changed otherwise happy with purchase and delivery." Julie - High Wycombe WA
"Very happy with the product, friendly service and very prompt and effortless delivery." Darren - Como WA
"Five stars" Diana - Rivervale WA
"Great range, very good service, lots of advice, and very reasonable delivery costs. Just be aware that products are flat packed and require assembly!" Anne - Bessendean WA
"Great value sofa. Comfy and easy to assemble. Fantastic customer service. Very happy." Lorna - Bayswater WA
September 2019
"Excellent service and delivery. Easy assembly and great value Chaise Sofa" Mike - Kalamunda WA
"I Received my Langton Chaise Sofa and was very pleased. From time of purchase to delivery, the service was excellent. I unpacked and put it together following both the instructions and video. The final result was very pleasing. Thankyou Chaise Sofas for making and provide an exceptional product and an affordable prices. I have already recommended your company to a friend who is wanting to purchase some new furniture and was very impressed when she viewed my new sofa." Marcia - Furnissdale WA
"Thank you the communication, response and respect was excellent." May - Koondoola WA
"As it's still very early into receiving our new couch it's very hard to review,l. However, from my experience so far has been very pleasant. We ordered our Sofa and had it delivered within two days from purchase. The sales staff online was not pushy and also understanding. So big thumbs up there. The delivery driver was also very nice and delivered the large boxes directly to the room that we needed. As stated previously, we are still very new in to our purchase but first impressions on quality are very good. The sofa was a bit firm when straight out the box but now we have had a few days of using it it's starting to become quite comfortable. The instructions for assembly are pretty straight forward and easy to follow. Over all, I would reccomend Chaise sofas to anyone and I would say if you use the furniture in the right way and look after it. It should last you a long time. Cheers." Joshua - Parmelia WA
August 2019
"One of the best companies I have dealt with." Kim - Lower Chittering WA
"Great service and very quick delivery" Cam - Wellard WA
"The email wouldn’t forward me for feedback so I’m writing it here. I saw the lounge on Facebook so just wanted to sit on it in person. It was exactly as advertised but thinking the number of lounges on show was limited as to room I understand. Delivery was on time and he was really courteous and explaining how it all went together. I would rate 9outta 10 only because of small showroom and distance from me also was 40mins away to view. Stay tuned and will update in 1 years time to see how lounge fairs! Thanks Chaise Sofas. Cherie" Cherieglen - Wellard WA
"lounges available and would recommend them to anyone in the market for a new one!" Sheryl - Martin WA
"Definitely a 5 star experience, I ordered the Thursday and was delivered by lunch the next day, they were on point with keeping in contact about the delivery time and even made the effort to cart it up stairs for me with no complaints. The couch is comfy value for money for sure easy to assemble and good quality fabrics. I will and already have reccomended them to my friends or anyone looking at a new sofa with amazing service!!!" Cara - Carlisle WA
"Customer service was excellent, chaise sofa was easy to assemble and is very comfortable and looks great. I highly recommend the product and service." Carol - Claremont WA
"Loving our new lounge suite, very comfortable and great value for money. We highly recommend them as service is great. Thank you Gay." May - Beldon WA
"The sofa was reasonably priced and a better build quality than what I'd seen at all of the major chain stores. The staff / owners were really nice people to deal with and because the lounge I wanted was in stock, they delivered it the same day I ordered. (May have got some extra sympathy points as I lived not far and was home sick that day with nothing to sit on). It even came with two cushions. Highly recommend Chaise Sofas Bayswater." Karl - Maylands WA
July 2019
"Excellent and friendly service. Very impressed with customer service." Anon WA
"Soooooo helpful, service amazing, great product, great value. Went out of their way to assist. Thanks guys 👍🏼" Tarryn - St James WA
"Great product, easy to assemble, good value. Friendly and helpful staff." Lixin - Maylands WA
"Great customer service and excellent value" Jeremey - Parkwood WA
"excellent👌 value for money , ease of assembly and a good service👌." Jackielou - Maddington WA
"Outstanding customer service, great product and one of the nicest couples I’ve ever met. I highly recommend this company. Added bonus was that they delivered it within hours!" Lesley - Morley WA
"Thank you Chaise Sofas. The sofa colours do blend well in my apartment after all. I would be interested in the matching Upton cushions if you are restocking them, it would complete the look. Thank you your service and delivery is awesome." Brad - Victoria Park WA
June 2019
"I was very impressed with the service I received from Gay. Delivery was on time and the delivery representative was very pleasant and respectful of my home. My bed purchased was quality furniture with great product design and at the right price. I will be contacting Chaise Sofas again for my furniture purchases. Big thank you!" Stevette - Inglewood WA
"Great service from the staff at the showroom and delivery." George - Aveley WA
May 2019
"Cheap but good quality lounge and it’s brand new!!! Second hand lounges are this price of not more expensive. Looks way more expensive than it is. Delivered to my lounge at no extra cost. Easy to assemble. Friendly staff, a pleasure to deal with I would happily recommend Chaisesofas to anyone looking for a nice little lounge" Renee - Cloverdale WA
"It’s amazing I love it!! Was confusing at first to set up but once I understood what to do I enjoyed seeing it come together thank you very much" Yasmeen - Lathlain WA
"Excellent customer service with reliable and prompt delivery. Great value for money and made my buying experience so easy! Definitely recommend." Sue - North Perth WA
April 2019
"Haven't unpacked the sofa yet (convenient for it to be in a box until we're ready) and good to get free delivery. Found what I want and got great customer service" Janelle - Jane Brook WA
"Value for money. Good staff customer service" Jae - Alfred Cove WA
"Good value for money and good after sales service. We had a small issue with our sofa on day 1, the sofa was promptly picked up and the issue rectified, with no further problems since then." Jason - Bayswater WA
Our response: Thanks for the great review Jason. Sorry about the issue, but glad you let us know so we could fix that for you.
"We are really happy with the sofa. Great customer service, fast delivery. Couch is perfect for the room and very comfortable. Thank you!" Jayde - Dayton WA
"Great customer service in shop and on delivery. Product is exactly what we was looking for at a great value" Jemma - Maylands WA
"Cheap and cheerful!" Gary - Morley WA
March 2019
"Team Thank you so much for a beautiful sofa set and for the prompt delivery. Greatly appreciated. I will definitely purchase from you again and also recommend you to my friends." Francene - Padbury WA
"I purchased a lovely 3 x 2 lounge suite in blue just recently and it was delivered on time. The staff and service was impeccable and when I went to their warehouse to see what they had in the showroom I was impressed by their knowledge of the products. They are not pushy and let you decide in peace. I would definitely recommend them because I had an issue when my lounge suite was delivered and unpacked and they rectified the problem even though it was my fault. They were very courteous about it." Dearne - Victoria Park WA
"Chase Sofa are great people to deal with. They went out of there way to supply us with What we wanted. Also free delivery is great. Would certainly buy from them again." Ryan - Armadale WA
"Five stars" Rebecca - Dayton WA
February 2019
"Thanks so so much for the great experience" Jessica - Sinagra WA
"5 stars all round! The service was brilliant. Quality and value for money is excellent. Such a friendly and helpful bunch that made our experience a smooth and enjoyable one. Thank you" Monique - Leda WA
"Great value and service. Thanks." Adrian - Morley WA
January 2019
"Really pleased with our sofas. Super easy process and very quick delivery. With our sofa, delivery..." Nicholas - Woodlands WA
"Its not too bad except for the cushion on the chaise keeps moving." Susan - Bayswater WA
Our response: Thanks for sending us your feedback regarding the chaise cushion moving. We've found that addition of some Velcro tape under the chaise cushion can help. This can be purchased at a hardware store or similar. We also have some in the warehouse if you'd like to pop back in.
"Delightful service great team would recommend them to all" Zoe - Como WA
"Very helpful at the shop and received my lounge on time. Thank you I love it." Merredith - Beechboro WA
"Good prices, excellent customer service and quick delivery. Couch is much smaller than expected and unfortunate that the arms arent fixed to the couch. Basically just cushions that sit on the arms. Worth it for the amount I paid though." Lauren-Rose - Maddington WA
"Very happy with the products and service from chaise sofas. Also something which is rare the after service I received was amazing. Thanks chaise team." Debra - High Wycombe WA
"Such great customer service! Lovely people, and great value. Made it really easy for me with free delivery when my settlement date finally comes around." Lorian - Duncraig WA
"Great sofa, great service . Easy to deal with no hassle delivery and a great price. Very happy with my purchase" Christopher - Burswood WA
"Hi, Had great service quick delivery and easy to put together. Defiantly would use this company again." Tyna - Bassendean WA
"All good" Simon - Bunbury WA