Frequently Asked Questions
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Pricing:
Why are your furniture prices so good?
A: Please read About Us for information on how we do it!
Do you discount your prices?
A: We always offer the best possible prices on our Chaise Living, to give you the best deal without needing to negotiate. Our prices already include the discount - saving you the trouble of haggling! Don't pay more than you need to - we pass on all the savings. Shop in the confidence knowing we won't be selling cheaper next week in an artificial sale!
Do you have a price match guarantee?
A: Yes, at Chaise Living our goal is to give you the best furniture buying experience possible. In the unlikely event that you happen to find the same item from the same manufacturer advertised at a lower price at another furniture store we will beat their price! This offer applies within 30 days of your order date.
Viewing:
Can I see the furniture in the showroom before ordering?
A: Yes. Although we are an online store we service the Perth metropolitan region from our warehouse located in Balcatta, Western Australia. Check out the Stores page for the maps. Call us at 1800 SOFA AUS (1800 763 228) to arrange your private viewing appointment. A Chaise Living team member will be happy to arrange a time for you to come and see our range at your convenience.
Where is your store, warehouse or showroom located?
A: We are an online store with our warehouse located at 2/8 Abram Street, WA. Check out the Stores page for the map.
When are you open?
A: See our viewing times below for warehouse opening times. We also open beyond regular shopping hours! We offer a private viewing appointment system where you can come and see our sofas at your convenience. Just call our sales team on 1800 SOFA AUS (1800 763 228) Mon - Thur 9 AM to 7 PM WST or Fri - Sun 9 AM to 5 PM WST. We are available for appointments during regular trading hours, in the early evening and on weekends.
Assembly:
Does the furniture require assembly?
A: To keep prices so low our sofas are delivered in cartons. This reduces transport and storage costs. Most of the items just need simple assembly such as attaching the arms and backs to the base, and screw on the feet.
How does the reversible chaise section work?
A: When you open the box you simply need to attach the backs, arms and feet. As you get to decide where you want the chaise, to the left or the right hand side, you attach the arms and backs to suit. Check out the assembly video to see how easy this is.
Are there assembly instructions?
A: You'll find assembly instructions inside the cartons. Assembly is pretty straightforward, but please read the instructions carefully before attempting to assemble your sofa. You can also download a PDF version of the instructions on our Assembly page.
Can you assemble my Chaise Sofa?
A: As a convenience to our customers in Perth we do offer a set-up and assembly service for an extra fee. Please read the Assembly page for more information.
Source and Materials:
Where are the sofas made?
A: We purchase from a supplier based in California, USA, who supplies South, Central and North America. To keep costs as low as possible the products are manufactured in a range of factories across Asia, including Malaysia, Vietnam and China. The actual supply factory depends on a range of criteria, including quality, fabric and material availability and production schedules.
What leather is used on your sofas?
A: We supply genuine and bonded leather sofas. There are many different types and grades of leather. Each type and grade of leather has its own qualities and characteristics with various features and benefits.
Our genuine leather range is made from pigmented corrected grain leather. Corrected leather has been sanded to remove imperfections in the natural leather. Genuine leather upholstery creates an affordable leather sofa. You can read more about leather grades here.
Our bonded leather sofas are made with genuine leather fibres "bonded" with polymers to create a fabric with a leather feel. Bonded leather provides the look and feel of real leather at an economic cost. Follow the link to find more information about bonded leather .
Can my new leather sofa crease in transit?
A: To ensure your new lounge arrives with you in the best possible condition it is carefully packaged. This helps avoid any scuffs and unnecessary damage in its journey to you. As a result you may notice a few crease marks in the cushions and arms. Thankfully these are not permanent and in a warm environment, with use, will naturally work their way out over the next few weeks.
If creases remain after a few weeks you can help flatten them by warming the leather, but you need to be careful as you can damage the material further. It may not be possible to remove the creases entirely, but with care you should be able to reduce their visibility.
Cover the crease with brown paper or a clean, lint-free cloth. Using an iron on it's lowest heat setting gently press the crease with the iron. Don't overheat the leather, regularly moving the iron and paper or cloth to another position. Touch the leather to check the temperature and allow the leather to cool once the leather has warmed to more than comfortable. Check if the crease has improved satisfactorily. If the crease is still there repeat the process, but stop once the crease has ceased responding to the warm iron.
Tip: Don't use the steam setting, and empty the water from your iron to be sure no steam can escape.
Some creases in leather are easier to remove than others, and some creases actually belong there. As a natural product leather will often have creases and colour variations that represent leather’s unique character and appeal. Plus leather furniture naturally develops creases with use, and sometimes they are set into the material during the curing process.
How do I care for a leather sofa?
A: To extend the life of your sofa, regular cleaning and conditioning with leather care products is highly recommended.
I addition:
* do not use bleach, oily substances or strong detergents
* keep ink, fluids, lotions and oils, chemicals and sharp objects away from upholstery
* exposure of leather to sunlight or extreme light sources may cause fading and damage
* do not use any heat lamps or hair dryers on the leather to dry any spills or liquids
* dyes from clothing can easily transfer on to leather. Particular care is required with light coloured leathers as permanent staining can occur.
What type of wood is the furniture made out of?
A: Our products are made from solid wood (oak, birch, pine, and rubberwood). Some items also contain a mixture of processed and pressed woods. To enquire about a specific item contact us using our enquiry form.
Some of your furniture contains rubberwood. What is that?
A: Rubberwood is an eco-friendly plantation hardwood harvested from a renewable source. It has a dense grain with little natural shrinkage making it one of the more stable construction materials available for furniture. You can read more information on rubberwood if you're interested to know more.
Ordering and Payment:
Is my payment secure?
A: For your security, Chaise Living does not store credit card details. eWay is our secure payment provider. Find out more about the eWay payment gateway .
Can I pay a deposit?
A: Contact us to pay a deposit of at least 25% of your order value. You can pay the balance in instalments as you wish, or before dispatch of your order.
Is there a finance option?
A: Yes, buy now and pay later through Afterpay or zipMoney. We offer interest free finance terms for 3, 6 or 12 months periods with zipMoney, depending on the value of your order, or pay in four equal fortnightly payments with Afterpay. Check out the Easy Payment page for more details.
Do you offer lay-by?
A: Yes, we offer an informal lay-by option. We sell at great prices by keeping our overheads low, so we can hold your new lounge suite for around four to six weeks once you have paid your deposit. You can make periodic payments as you wish. Check out our order cancellation policy for the 'small print'!
What payment methods do you accept?
A: We accept cash in person or on delivery in the Perth metro area, direct bank transfer - you can use our Pay ID which is our ABN - 65 651 241 235 and Osko, PayPal, VISA and MasterCard in person or over the phone, lay-by, Afterpay and Zip interest free finance.
When do I pay?
A: Pay in full when you place your order on-line by PayPal, Visa or MasterCard.
You can also choose to order now and pay by Bank Transfer using our PayID and Osko.
To Buy Now - Pay Later see the Easy Payment page for interest-free finance using Afterpay or Zip.
To secure your new Chaise Living with a deposit select the Cash option at the checkout and call 1800 763 228 to make a payment. Pay the balance on before dispatch, or in Perth metro on delivery when you see your new couch.
That all sounds great! How do I place my order?
A: You can shop online using our shopping cart, or order over the phone. Once we receive your order we will contact you to arrange the delivery. Call us on 1800 763 228 (1800 SOFA AUS) to order on the phone.
Supply:
Can I collect my order?
A: Save delivery costs and get your order sooner by collecting from our Balcatta WA warehouse during opening times or by appointment. Please call us to check your order is ready before travelling. The cartons are big so you will need a large van, ute or a trailer. Don't forget to bring straps and a tarp in wet weather. Ropes no longer comply with traffic regulations.
What are your shipping rates and transit times?
A: Shipping to all Australia capital cities. See our Shipping page for more info on our delivery service.
Can you hold my order for a while?
A: Perhaps you are are building or waiting to move into your new home. If so we can hold your order for around four to six weeks if needed. We're happy to arrange supply with your moving day, where possible. Additional storage can be arranged for longer periods at a cost of only $5/day plus GST.
When opening the boxes what do I need to know?
A: These tips should help:
- Lay the carton on the long edge standing up
- Take care when cutting the tape - don't cut deep and risk cutting the contents!
- Open the box from the firm side of the box to access the base
- Carefully pull the fabric from the base by separating the Velcro with your fingers
- Lift out the seat cushions and put to one side
- Pull the base from the box and keep up on the side
- Reach into the box and place the back cushions to one side
- Inside with the arms and backs you'll find the instructions, fixings, tool and feet
- Screw the short end of the threaded bar into the holes.
- Insert the backs and arms into the base whilst still on the side
- From the other side of the base place the flat washer against the wood over the bar, then the spring washer and tighten the nut with the tool
- Replace the base fabric on the Velcro and screw on the feet
- Place upright and arrange the cushions. Shaped cushions go in the corner
- Join the two sections together using the 'U' bar
Warranty and Returns:
What kind of warranty do I receive?
A: We strive to give our customers excellent value and service. We have in place our Chaise Living warranty program where in addition to your statutory rights we offer up to twelve months warranty for specific cover. Please see our warranty information for more details.
What do I do if something is not right with my order?
A: At Chaise Living we sell a lot of sofas! Sometimes things can go wrong. If you feel something is not right simply let us know by completing our service form and we'll be in touch.
What if I don't like my items once they are delivered?
A: We're sure you'll be amazed with the style and great value of your new living room furniture. You can read previous customer reviews to see what other clients experienced. If your Chaise Sofa is not right for you take a look at our refund policy.
More:
I have a question not listed.
A: Use our Enquiry form to ask your question, and we'll get back to you shortly. You can find other ways to get in touch with us on our Contact page.
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